Government Institutions
Specialized market research for government institutions and public sector organizations, helping you understand citizen needs, evaluate policy effectiveness, and improve public service delivery in Indonesia.
The Government sector, although different from commercial industries, is increasingly recognizing the importance of research to understand public needs, evaluate policy effectiveness, and improve the quality of public services. Research in this sector focuses on collecting feedback from citizens, understanding public perception, and evaluating the impact of government programs.
The goal is to create more evidence-based policies, increase transparency, and build public trust. Our research helps government institutions understand citizen needs, measure program effectiveness, and optimize resource allocation for maximum public benefit and improved service delivery.
Our Government Research Services
Specialized research methodologies designed for the unique needs of public sector institutions
Public satisfaction with services like healthcare, education, administration, and licensing procedures.
Perceptions of new policies, public information campaign effectiveness, and community needs assessment.
Evaluation of government program effectiveness and usability testing for online government service portals.
Assessment of public service quality, wait times, and staff interactions at government facilities.
Post-implementation research including citizen satisfaction surveys and social impact analysis.
Objective evaluation of public services through mystery shopping and mystery calling methods.
Stakeholder & Community Engagement
We organize focus group discussions and in-depth interviews with various stakeholders - citizens, community leaders, and government officials - to identify priority needs, barriers to policy adoption, and perceptions of public initiatives. Methods like mystery shopping or mystery calling are also used to evaluate the quality of public services.
- Multi-stakeholder focus group discussions
- Community leader and citizen interviews
- Policy adoption barrier identification
- Public service quality evaluation
Program Pilots & Use Tests
Before launching large-scale programs like an electronic tax payment system or a budget transparency platform, we conduct use-tests in controlled environments and in-home usage tests for selected members of the public. Empirical data from home placement use tests helps validate user interfaces, ease of access, and the effectiveness of educational materials.
- Controlled environment use-testing
- In-home usage tests for public programs
- User interface validation and optimization
- Educational material effectiveness assessment
Monitoring & Evaluation (M&E)
After a program is launched, post-implementation research includes citizen satisfaction surveys (CSAT, NPS), analytics review of usage data, and in-depth interviews to explore social and economic impacts. These M&E results support recommendations for continuous improvement and the preparation of accountability reports for policymakers.
- Post-implementation satisfaction surveys
- Usage data analytics and review
- Social and economic impact analysis
- Accountability report preparation
Key Benefits
How our government research drives better public service delivery and policy effectiveness
Design and implement policies responsive to public needs
Increase public participation and engagement
Optimize resource allocation and budget priorities
Enhance transparency and build public trust
Improve service delivery and citizen satisfaction
Support evidence-based decision making
We offer end-to-end services that include research instrument design, recruitment of authentic respondents both at government offices and in the field, data collection, statistical analysis, and comprehensive reports with strategic recommendations. Our approach ensures that research findings are tailored to the unique needs and problems of your institution.
The primary benefit of this research is the ability to design and implement policies that are more responsive to public needs, increase public participation, and optimize resource allocation. Research results provide valid data on the acceptance rate of a program, areas requiring improvement in public services, and public sentiment towards government initiatives.
Ready to Serve Citizens Better?
Let's discuss how our specialized government research can help you create more effective policies and improve public service delivery.